Amazon's Operations

Operations

Our Operations and award-winning Customer Service teams are at the heart of Amazon’s mission to be Earth’s most customer-centric company. Our dedicated teams create services and products that make life easier for millions of customers around the world every day.

Fulfillment & Robotics
Collaborative robots and new technology help sort and move billions of products and packages each year, improving employee safety across our operations network. These automation systems and the latest in AI assist our employees as they delivery safely and fast for customers. Many new categories of jobs now exist at Amazon because of the technology we've deployed at our sites.
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Delivery
We partner with a network of delivery businesses (Delivery Service Partners), a community of independent contractors (Amazon Flex), and small business owners, like coffee shops or florists (Hub Delivery) to deliver millions of packages to our customers each day.
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Same-Day Delivery
Same-Day Delivery gives Prime members access to millions of items for delivery within hours, from everyday essentials like laundry detergent and batteries to electronics, home and kitchen goods, toys, books, games, and more. We’re always innovating to bring the convenience of fast, free delivery to more and more Prime members worldwide, regardless of whether they live in a large city or a smaller community.
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Customer Service
We support customers around the globe, advocating for them through phone, email, and chat services 24/7. We also build world-class systems and innovative self-service solutions that are used by millions of customers each day on Amazon’s websites, shopping apps, and through Amazon’s family of digital products such as Kindle, Echo, and Alexa.
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Prime Air
Our newest delivery program safely delivers packages to customers in 30 minutes or less using unmanned aerial vehicles, also called drones. Prime Air secured FAA permissions to operate beyond visual line of sight, which helps as we set out to achieve our goal of delivering 500 million packages, per year, by drone, by the end of this decade.
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