Amazon is building practical AI that works—from agentic assistants and foundation models to the research infrastructure powering the next generation of customer experiences.

Across Amazon, we’ve been developing and deploying state-of-the-art AI and machine learning models to power customer experiences for over 25 years—for both customer-facing services and internal operations—from the recommendation engines that personalize the shopping experience on Amazon.com to the AI-powered robots that optimize order fulfillment in our warehouses.

Learn more about Amazon's innovation with AI

  • infographic with logo for Amazon Science
    Amazon research ships. Our scientists and engineers work across AI, robotics, quantum computing, and cloud infrastructure—turning scientific breakthroughs into customer experiences used by hundreds of millions of people worldwide.
  • AWS logo on gradient blue-green background
    Build and scale the next wave of AI innovation on AWS. Reinvent customer experiences with the most comprehensive set of artificial intelligence and machine learning services.
  • This image, generated using Amazon Nova, shows a profile of a human drawn by a computer with a colorful background
    Building AI responsibly is foundational to how we operate. Our approach is grounded in a core leadership principle—success and scale bring broad responsibility—and reflected in the frameworks, tools, and practices we apply across every AI-powered experience we build.
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