Key takeaways
- Free tours are available at more than 50 Amazon fulfillment centers across 12 countries.
- The one-hour guided tours show advanced technologies, safety innovations, and sustainability initiatives in groups of 10 to 25 people.
- In 2025, there were nearly 16,000 in-person tours delivered to more than 135,000 guests.
Have you ever wondered what happens between placing an order and it arriving at your door? Amazon Tours allow you to go behind the scenes to meet the people and see the innovation behind Amazon’s speedy delivery.
There is a lot to explore, so wear your walking shoes. Amazon’s buildings can stretch almost 1 million square feet in size, and they hold an average of 4 million products for sale on Amazon.com. On the tour, you’ll join a group of 10 to 25 people and learn how we use robotics to support safety for employees and help move millions of items every day as well as our commitments to sustainability and the communities where we operate.
Every tour lasts approximately one hour and features overviews of key processes and technology, safety innovations, Amazon’s peculiar culture, and Q&A.
"No two sites are the same," Nicholas Boone-Lutz, Amazon’s head of tours, said, “but the participant reaction is. People are consistently in awe of the size and scale of what is achieved inside our fulfillment centers and the incredible team of employees who make magic happen for customers.”
Cedric Ross, senior manager of tours, has worked at Amazon for more than 20 years spanning several roles across operations and is uniquely positioned to lead tour groups.
“We started as an idea to earn customer trust through transparency in our operations, and the Tours concept evolved from there,” Ross said. “We’ve had challenges, including adapting to virtual sessions during the coronavirus pandemic, but have rebounded to delivering nearly 16,000 in-person tours for more than 135,000 guests in 2025. We strive to surprise and delight customers and bring them into our world to unbox everything they think they know about Amazon.”
Since launching in 2014, the public Amazon Tours program has expanded from six sites in the United States to over 50 locations across 12 countries—including Australia, Brazil, Canada, France, Germany, India, Italy, Japan, Mexico, Spain, and the United Kingdom.
In the U.S., tours are available and take participants behind the scenes at 30 sites across 20 states.
Find out if there is a tour available near you or a city you’re visiting soon. Registration is limited and on a first-come, first-served basis with upcoming schedules released mid-month.
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