How to Contact Amazon Customer Service: Complete Guide

There are several convenient options to contact Amazon on customer service issues like deliveries, login assistance, payments, and more. You can work directly with a customer service agent via live chat or over the phone, or use our Customer Service page to troubleshoot the problem on your own.

To get started, go to the Customer Service page. From there, there are several ways to get help.

1. Find your issue on the Amazon Customer Service page

Follow the prompts from the Customer Service page to find answers to help solve your issue. You can do things like track packages, schedule returns, troubleshoot Amazon devices like Kindle or Fire TV, answer membership questions, and more, all from the Customer Service page.

Addtionally, you can search through our help library with more specific questions.

2. Live chat with Amazon Customer Service

One of the resources you can access as you work through your issue is the Amazon Customer Service live chat. This feature on the Customer Service page connects you with an agent to chat through your questions in real time.

If you’d prefer to go straight to live chat instead of working through your issue on the Customer Service page first, here’s how you can do it:

If you’re viewing the Customer Service page on desktop:

1. Click the button labeled “Help with something else” below the list of your previously ordered products.

An image showing the process outlined above.

2. Click “Something else” from the list of options that pops up on your screen.

3. Click “I need more help” on the next page, and the chat box will automatically pop up in a new window.

If you’re viewing the Customer Service page on the Amazon app:

1. Scroll down to the section that says “Something else” and tap “View all.”

2. Select “I need more help” from the bottom of the list, and a chat window will automatically pop up.

3. Speak with Amazon Customer Service

If you prefer to speak to an Amazon Customer Service associate on the phone, you can follow the prompts on the Customer Service page or select “Request a phone call” from the customer service chat.

Contact Amazon customer service FAQs

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Get even more out of your Amazon shopping when you join Prime

Convenient customer service is just one of the many benefits of shopping on Amazon, and Prime members in the U.S. enjoy a wide range of shopping, savings, and entertainment benefits.

Prime is savings, convenience, and entertainment in one single membership. More than 200 million paid Prime members in 25 countries around the world enjoy access to Amazon’s enormous selection, exclusive savings, exceptional value, and fast, free delivery. In the U.S., anyone can join Prime for $14.99 per month or $139 per year, or start a free 30-day trial if eligible and enjoy Prime Video, Amazon Music, Prime Gaming, RxPass, Grubhub+, Amazon Photos, Prime exclusive deals, and more.

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